Privacy Policy

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Effective Date: 11.13.2025

 

The Hill Operations Company (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or make a reservation with us.

 

 

 

1. Information We Collect

 

 

We may collect the following types of information:

 

 

Personal Information

 

 

When you make a reservation, contact us, or use our services, you may provide:

 

• Full name

• Email address

• Phone number

• Billing address

• Reservation details (dates of stay, number of guests, special requests)

• Payment information (processed securely through a third-party payment provider)

 

 

 

Automatically Collected Information

 

 

When you visit our website, we may automatically collect:

 

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referring website or source

 

 

This information helps us improve our website and user experience.

 

 

 

2. How We Use Your Information

 

 

We use your information to:

 

• Process and manage reservations

• Communicate with you about bookings, confirmations, or changes

• Respond to inquiries and customer service requests

• Improve website functionality and guest experience

• Send occasional updates or promotional messages (you may opt out at any time)

• Comply with legal and financial obligations

 

 

 

 

3. Payment Processing

 

 

All payments are processed securely through trusted third-party payment processors. We do not store or have direct access to your full payment card details.

 

 

 

4. Sharing Your Information

 

 

We do not sell, rent, or trade your personal information. We may share information only when necessary:

 

• With service providers who help operate our website or process payments

• To comply with legal requirements or protect our rights and property

• In the event of a business transfer or sale, where data protection remains in place

 

 

 

 

5. Cookies and Tracking Technologies

 

 

Our website may use cookies or similar technologies to:

 

• Enhance site functionality

• Remember user preferences

• Analyze website traffic

 

 

You can choose to disable cookies through your browser settings, though some features may not function properly.

 

 

 

6. Data Security

 

 

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. While no system is 100% secure, we follow industry best practices to safeguard your data.

 

 

 

7. Your Rights and Choices

 

 

You have the right to:

 

• Request access to your personal information

• Request corrections or updates

• Request deletion of your information (subject to legal or booking requirements)

• Opt out of marketing communications

 

 

To exercise these rights, please contact us using the information below.

 

 

 

8. Third-Party Links

 

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

 

 

 

9. Children’s Privacy

 

 

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

 

 

 

10. Changes to This Privacy Policy

 

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website indicates acceptance of the updated policy.

 

 

 

11. Contact Us

 

 

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

 

The Hill 

Email: courtney@thehillrnr.com

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